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May Clinics Ltd is thirty-two bed medical complex with most modern medical equipment and facilities under a single roof. A 24 hours service with doctor in attendance throughout.

Job Title: Front Desk Officer

Responsibilities

    He / She is in charge of the front desk/reception area of the hospital

    Answer internal phone calls and act on information accordingly

    Develop and manage good relationship with the hospital patients, customers and visitors

    Receives mails, dispatch mails, and keep records of all incoming correspondence

    Registration of patient details

    Handling general enquires and patient’s complaints and address them if possible

    Direct patient, customer and visitors appropriately and not shabbily

    Keeps enrollment information

    Confirm patient’s eligibility

    Confirming extent of coverage i.e. plan, benefit, package, and exclusions

    Keeps custody of enrollee list

    Data management activities: attendance, consultation, waiting, and so on

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